Band 3 - Product Support Officer

Randstad is seeking a motivated Product Support Officer to join a critical service delivery provider dedicated to maintaining city safety and infrastructure. This role is vital in providing high-quality, customer-focused business support and correspondence services to help meet essential community objectives.

Your New Role

Based at Eagle Farm, you will facilitate a range of administrative activities for a busy operational team. Your primary focus will be providing a professional interface between customer service areas and field operations.

Key responsibilities include:

• Customer Engagement: Responding to service requests and general enquiries while solving problems for internal and external stakeholders.

• Operational Support: Creating work orders, preparing quote packages, and ensuring tracking systems are accurately maintained.

• Resource Coordination: Assisting with the planning and scheduling of work, including the requisitioning of equipment and materials.

• Administration: Delivering timely invoice authorisations and customer billing support to a high standard.

• Process Improvement: Contributing to identifying service enhancements to increase the efficiency of the operational area.

What You Need to Be Successful

To thrive in this role, you will be a customer-focused professional who enjoys working in a partnership environment.

The ideal candidate will possess:

• Experience: Solid general administrative experience and strong computer literacy.

• Industry Knowledge: Prior local government experience is highly desirable.

• Technical Skills: High-level organisational and time management skills.

• Systems: Experience with SAP / SAP Ariba is highly desirable.

• Communication: Strong interpersonal skills and a commitment to solving customer issues.

• Analytical Ability: Demonstrated problem-solving and analytical skills.

• Requirement: A current Criminal History Check is mandatory for this position.

What You’ll Receive

• $54.19 per hour plus super.

• Eagle Farm location with onsite parking available.

• 36.25-hour week (5 x 7.25-hour days).

• Initial 3 month contract with potential for extension

Why work with Randstad?

We value our contractors. In addition to the benefits from your new employer, we can also offer you:

• Support: A dedicated consultant as a point of contact.

• Rewards: Discounts at retailers like David Jones, Myer & JB HiFi, Rebel Sport, Woolworths, Hoyts cinemas and many more.

• Wellbeing: A free Employee Assistance Program providing you and your family with access to professional support services.

• Technology: Access to your payslips at the click of a button via our MyRandstad App.

• Convenience: A weekly pay cycle which gives you access to your wages sooner rather than later.

What now

Are you ready to take the next step in your career in government? If you meet the essential criteria and have the required experience listed above, apply now! We would love to hear from you.

Note: Unfortunately, due to a high volume of interest in these roles, only shortlisted candidates will be contacted.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.